Set up and associate a Cerby-managed email address for your account

This article describes how to set up and associate a Cerby-managed email address for your account using the Cerby mobile app.

Who can use this feature?

• Workspace Owners, Super Admins, Admins, and Users

• Account Owners

• Supported using the Cerby web app and Cerby mobile app

As an account Owner, you can set up and associate your account with a Cerby-managed email address using your Cerby mobile app.

With a Cerby-managed email address, all email messages are routed to your dedicated in-platform Shared Inbox, providing a centralized and private channel for all digital communications related to your account.

When used as a multi-factor authentication (MFA) verification method, Cerby provides the verification codes sent to the Cerby-managed email address so you can enter them at login time. These codes are shared with all users who have access to your account, enabling automated logins.

Set up and associate a Cerby-managed email address for your account

To set up and associate a Cerby-managed email address for your account, complete the following main steps:

1. Create the Cerby-managed email address

2. Associate the Cerby-managed email address with your account

The following sections describe each main step.

1. Create the Cerby-managed email address

To create the Cerby-managed email address, complete the following steps using the Cerby mobile app:

1. Open your Cerby mobile app.

2. Log in to your Cerby workspace.

3. Tap the corresponding account card. The Account details screen is displayed.

4. Tap the Create a Cerby-managed email address option that appears in the Email field. The Create a Cerby-managed email address screen is displayed.

5. Tap the Protect my email address button.

6. Select the Forward messages to my work email option.

7. Tap the Protect my email address button. The Update your email address screen is displayed.

8. Tap the I confirm I've updated the email option after you have updated your account with the new Cerby-managed email address.

9. Tap the Done button. The new Cerby-managed email address is displayed in the Email field.

10. Copy the new Cerby-managed email address.

IMPORTANT: Depending on the app requirements and settings, some apps may not support Cerby-managed email addresses.

The next step is 2. Associate the Cerby-managed email address with your account, which you must complete in your app or service provider.

2. Associate the Cerby-managed email address with your account

To associate the Cerby-managed email address with your account, complete the following steps in your app:

1. Log in to your account in the app or service provider.

2. Navigate to the account settings.

3. Associate the Cerby-managed email address with your account by pasting the email you copied previously and saving the changes.

4. Verify the new email address if prompted.

NOTE: Usually, you must enter a verification code to complete the association process. If you previously set up auto-forward, the email with the code will be sent to the selected recipients. If you didn't set it up, complete the instructions in the article Forward a message from your Cerby inbox to forward the message.

IMPORTANT: Ensure you associate the Cerby-managed email address with your account. If you don't do it, Cerby cannot retrieve verification codes and streamline your login.

Now you are done.