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Configure notification settings

This article describes how to configure notification settings in the Cerby mobile app.

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, Login-Only, and Guest Users

  • Only supported using the Cerby mobile app

You can control which notification types appear in the Notification Center and which ones also send push notifications to your device. Each notification type has its own toggle that you can activate or deactivate independently.

To configure notification settings, complete the following steps:

  1. Open the Cerby mobile app on your mobile phone.

  2. Log in to your Cerby workspace.

  3. Tap Profile at the bottom of the screen. The Profile screen is displayed.

  4. Tap Notification settings. The Notification settings screen is displayed.

  5. Activate the toggle for each notification type you want to receive, or deactivate it to stop receiving that type. The notification setting is saved.

The following notification types can be configured individually:

  • Identity verification requests: Prompts you when an identity check is required.

  • New trusted device requests: Notifies you when a new device requests access.

  • New device login alerts: Warns you about logins from unrecognized devices.

  • New location login alerts: Flags when your account is accessed from a new location.

  • Account sharing notifications: Alerts you when an account is shared with you.

  • OTP code delivery: Notifies you when a one-time password (OTP) code is captured for your account.

NOTE: Some notification settings may be managed by your workspace Admin. If a toggle appears grayed out, your Admin has locked that setting for all workspace members.

NOTE: On Android, if a toggle shows a locked badge and tapping it opens your device's system settings instead of changing the preference, the Android OS controls the permission rather than Cerby. This can happen if you previously denied Cerby notification access at the OS level, or if your organization's mobile device management (MDM) policy controls app notification permissions. Update the permission in your device's system settings to unlock it.

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