iOS 16 and iOS 17 support ends late July 2026. Update your device to iOS 18.0 or later to continue receiving Cerby app updates.
Ctrlk
CerbyDeveloper PortalSupportWeMakeCerby
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Open the Notification Center

This article describes how to open the Notification Center in the Cerby mobile app and review incoming security notifications.

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, Login-Only, and Guest Users

  • Only supported using the Cerby mobile app

The Notification Center is an in-app inbox that collects security events requiring your attention. You can open it at any time to review new device logins, identity confirmation requests, trusted device requests, account sharing notifications, and one-time password (OTP) codes.

To open the Notification Center, complete the following steps:

  1. Open the Cerby mobile app on your mobile phone.

  2. Log in to your Cerby workspace.

  3. Tap the bell icon in the upper-right corner of the screen. The Notification Center is displayed, with the most recent events at the top.

Notifications are grouped by date into two sections: TODAY and LAST 7 DAYS. Unread notifications appear with a highlighted indicator. Scroll down to load older notifications. When no notifications are available, the Notification Center displays a message indicating there is nothing to show yet. If an error occurs loading notifications, an error message is displayed with a Retry button.

NOTE: The unread badge on the bell icon reflects notifications from the past seven days only. Notifications older than seven days do not affect the badge count.

Notification types

The Notification Center displays the following notification types:

Notification type
Description
Action required

Identity confirmation

Cerby needs to verify your identity before completing a sensitive action.

Tap Approve or Deny.

Trusted device request

A new device has requested approval to join your trusted device list.

Tap Approve or Deny.

New device login

Your account was accessed from an unrecognized device.

None.

New location login

Your account was accessed from an unrecognized location.

None.

Account shared with you

Another user has shared an account with you.

None. Tap the notification to open the account.

OTP received

A one-time password was delivered for an account action.

View the code in the notification.

Expiration deadlines

Identity confirmation and trusted device requests have a limited response window. When the window closes, the request expires and you can no longer approve or deny it.

The following response windows apply:

  • Identity confirmation requests: Three minutes from the moment the request was created.

  • Trusted device requests: Five minutes from the moment the request was created.

When a request expires, the action buttons are no longer active. The notification remains visible so you can see that the request occurred. To restart an expired flow, return to the action that originally triggered it.

Related articles

Last updated

Was this helpful?