Respond to an identity confirmation request
This article describes how to respond to an identity confirmation request in the Cerby mobile app.
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This article describes how to respond to an identity confirmation request in the Cerby mobile app.
Who can use this feature?
Workspace Owners, Super Admins, Admins, Users, Login-Only, and Guest Users
Only supported using the Cerby mobile app
When Cerby cannot automatically complete an action that requires multi-factor authentication (MFA), it sends an identity confirmation request to your Notification Center and, if enabled, a push notification to your device. You must approve or deny the request within three minutes, or it expires.
To respond to an identity confirmation request, complete the following steps:
Open the Cerby mobile app on your mobile phone.
Log in to your Cerby workspace.
Tap the bell icon in the upper-right corner of the screen. The Notification Center is displayed.
Locate the identity confirmation request.
Tap the notification to expand it. The details of the action requiring confirmation and the time remaining to respond are displayed.
Tap Approve to allow the action, or Deny to reject it. The action is completed or canceled, and the notification is marked as handled.
NOTE: On Android, the approval button is labeled It's me! instead of Approve.
CAUTION: Tap Deny if you do not recognize the action or did not initiate it. Denying a request does not lock your account, but it signals a potential unauthorized attempt. Contact your workspace Admin if you receive unexpected confirmation requests.
NOTE: If the action buttons are no longer active, the request has expired. To restart the flow, return to the action that originally triggered the confirmation request.
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