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Respond to an identity confirmation request

This article describes how to respond to an identity confirmation request in the Cerby mobile app.

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, Login-Only, and Guest Users

  • Only supported using the Cerby mobile app

When Cerby cannot automatically complete an action that requires multi-factor authentication (MFA), it sends an identity confirmation request to your Notification Center and, if enabled, a push notification to your device. You must approve or deny the request within three minutes, or it expires.

To respond to an identity confirmation request, complete the following steps:

  1. Open the Cerby mobile app on your mobile phone.

  2. Log in to your Cerby workspace.

  3. Tap the bell icon in the upper-right corner of the screen. The Notification Center is displayed.

  4. Locate the identity confirmation request.

  5. Tap the notification to expand it. The details of the action requiring confirmation and the time remaining to respond are displayed.

  6. Tap Approve to allow the action, or Deny to reject it. The action is completed or canceled, and the notification is marked as handled.

NOTE: On Android, the approval button is labeled It's me! instead of Approve.

NOTE: If the action buttons are no longer active, the request has expired. To restart the flow, return to the action that originally triggered the confirmation request.

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