> For the complete documentation index, see [llms.txt](https://help.cerby.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.cerby.com/cerby-mobile-app/app-customization/use-the-notification-center/respond-to-an-identity-confirmation-request.md).

# Respond to an identity confirmation request

This article describes how to respond to an identity confirmation request in the Cerby mobile app.

{% hint style="info" %}
**Who can use this feature?**

* Workspace **Owners**, **Super Admins**, **Admins**, **Users**, **Login-Only**, and **Guest Users**
* Only supported using the Cerby mobile app
  {% endhint %}

When Cerby cannot automatically complete an action that requires multi-factor authentication (MFA), it sends an identity confirmation request to your Notification Center and, if enabled, a push notification to your device. You must approve or deny the request within three minutes, or it expires.

To respond to an identity confirmation request, complete the following steps:

1. Open the Cerby mobile app on your mobile phone.
2. Log in to your [Cerby](https://app.cerby.com/) workspace.
3. Tap the bell icon in the upper-right corner of the screen. The **Notification Center** is displayed.
4. Locate the identity confirmation request.
5. Tap the notification to expand it. The details of the action requiring confirmation and the time remaining to respond are displayed.
6. Tap **Approve** to allow the action, or **Deny** to reject it. The action is completed or canceled, and the notification is marked as handled.

{% hint style="info" %}
**NOTE:** On Android, the approval button is labeled **It's me!** instead of **Approve**.
{% endhint %}

{% hint style="warning" %}
**CAUTION:** Tap **Deny** if you do not recognize the action or did not initiate it. Denying a request does not lock your account, but it signals a potential unauthorized attempt. Contact your workspace **Admin** if you receive unexpected confirmation requests.
{% endhint %}

{% hint style="info" %}
**NOTE:** If the action buttons are no longer active, the request has expired. To restart the flow, return to the action that originally triggered the confirmation request.
{% endhint %}

## Related articles

* [Open the Notification Center](/cerby-mobile-app/app-customization/use-the-notification-center/open-the-notification-center.md)
* [Respond to a trusted device request](/cerby-mobile-app/app-customization/use-the-notification-center/respond-to-a-trusted-device-request.md)
* [Configure notification settings](/cerby-mobile-app/app-customization/use-the-notification-center/configure-notification-settings.md)


---

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