Log in to an account automatically

This article describes how to automatically log in to an account using the Cerby web app.

Who can use this feature?

• Workspace Owners, Super Admins, Admins, Users, Login-Only, and Guest Users

• Account Owners and Collaborators

• Supported using the Cerby web app and browser extension

As an account Owner or Collaborator, you can log in to your account automatically using the Cerby web app.

This is a one-click experience where the Cerby browser extension autofills your login credentials and verification codes when multi-factor authentication (MFA) is on and managed by Cerby.

IMPORTANT: You must have already installed the Cerby browser extension or add-on in your browser. For instructions, read the article Install the Cerby browser extension.

To log in to an account automatically using the Cerby web app, you must complete the following steps:

1. Log in to your Cerby workspace.

2. Hover the mouse over the corresponding account card. Multiple icons and the Log in button are displayed.

3. Click the Log in button. Cerby opens a new browser tab and runs the automated login.

NOTE: Cerby does its best to autofill your login credentials for self-managed accounts. Successful login attempts depend on having the correct login URL and on how complex the app’s user interface is. If you would like us to support a specific app or service provider, please send your request via email to the Customer Support team at [e-mail].

Now you are done.

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What to expect based on your account

Automatic login behaves differently depending on your account type, MFA setup, and workspace configuration. Consider the following:

• Accounts without a login URL, such as apps you access locally instead of through a website, don't support automatic login. Log in to these apps directly instead.

• If you click Log in without having the Cerby browser extension installed, Cerby prompts you to install it.

• If your account has MFA on and managed by Cerby through a Cerby-managed email address or phone number, Cerby fills in the verification code automatically.

• If your account has MFA on through Cerby Auth and requires your approval, Cerby prompts you to approve a push notification before it fills in the verification code.

• As a Collaborator on a shared account, you can log in automatically the same way as the account Owner.

• If you deleted an account, you must restore it before you can log in to it automatically. Read the article Restore a deleted account.

• Hiding an account from your dashboard doesn't affect whether you can log in to it. You can still log in automatically to accounts you've hidden.

• If your account uses a passkey to log in, automatic login doesn't use the passkey. Read the article Log in to an account with a passkey to learn more.

• If your account is linked to a business hub configured with single sign-on (SSO), clicking Log in takes you directly to the SSO login page instead of running the automated login. Read the article Log in to your app to learn more about business hub accounts.

NOTE: If Cerby shows a banner saying your browser extension session doesn't match your Cerby web app session, log out and log back in to your workspace.