# View the messages sent to a Cerby-managed email address or phone number

{% hint style="info" %}
**Who can use this feature?**

* Workspace **Owners**, **Super Admins**, **Admins**, and **Users**
* **Account Owners and Collaborators**
* Only supported using the Cerby web app
  {% endhint %}

As an account **Owner** or **Collaborator**, you can seamlessly view all messages sent to Cerby-managed email addresses or phone numbers associated with your accounts through the Shared Inbox.

Authorized users can review messages in the inbox and, when appropriate, share relevant emails with permitted recipients to support collaboration and account management. For more information, read the article [Forward a message from your Cerby inbox](/cerby-web-app/accounts/managing-your-accounts/forward-a-message-from-your-cerby-inbox.md).

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## Requirements

The following are the requirements to view the messages sent to a Cerby-managed email address or phone number:

* A Cerby workspace
* A Cerby user account with the workspace **Owner**, **Super** **Admin**, **Admin**, or **User** role
* An account in an app or service provider
* An account added to Cerby to which you have the **Owner** or **Collaborator** role
* A Cerby-managed email address or phone number already associated with your account. For instructions, read the articles:
  * [Set up and associate a Cerby-managed email address for your account](/cerby-web-app/accounts/managing-your-accounts/set-up-and-associate-a-cerby-managed-email-address-for-your-account.md)
  * [Set up and associate a Cerby-managed phone number for your account](/cerby-web-app/accounts/managing-your-accounts/set-up-and-associate-a-cerby-managed-phone-number-for-your-account.md)

***

## View the messages sent to a Cerby-managed email address or phone number

You can view the messages sent to a Cerby-managed email address or phone number in the following two ways:

* [Shared Inbox](#shared-inbox)
* [Account inbox](#account-inbox)

The following sections describe each way.

### Shared Inbox

The Shared Inbox is the container of all the messages sent to all Cerby-managed email addresses and phone numbers associated with accounts. This inbox displays a table with the latest messages, and you can filter the results by app, account, collection, and type.

To view the messages in the Shared Inbox, you must complete the following steps:

1. Log in to your [Cerby](https://app.cerby.com/) workspace.
2. Click the **Shared Inbox** icon located at the top right of the page. The **Shared Inbox** page is displayed with a table of messages.

Now you are done.

### Account inbox

The account inbox contains all messages sent to the Cerby-managed email address and phone number associated with one account. It displays a table with the latest messages.

To view the messages in the account inbox, you must complete the following steps:

1. Log in to your [Cerby](https://app.cerby.com/) workspace.
2. Click the corresponding account card. The account details page is displayed.
3. Activate the **Inbox** tab to display a table of messages.

Now you are done.


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