Who can use this feature?
Workspace Owners, Super Admins, Admins, and Users
Account Owners
Only supported using the Cerby mobile app
As an account Owner, you can use the Cerby mobile app to create passkeys for your accounts. With passkeys, you take full advantage of a passwordless solution for authentication and login.
IMPORTANT: Passkeys are supported only for a subset of apps; they are listed in Passkeys.directory. If you have any issues with a supported app, contact the Cerby Support team at support@cerby.com. |
Requirements
The following are the requirements to create a passkey for an account using the Cerby mobile app:
Mobile operating systems:
iOS: From version 17 onwards
Android: From version 14 onwards
The Allow AutoFill feature turned on. For instructions, read the article Turn on the Allow AutoFill feature.
The Biometrics Login feature turned on. For instructions, read the article Turn on the Biometrics Login feature.
Create a passkey for an account using the Cerby mobile app
To create a passkey for an account using the Cerby mobile app, you must complete the following steps:
Log in to the app with the account you want to add the passkey to.
Access the account login and authentication settings within the app.
Select the option to add a new passkey. A menu is displayed with the list of passkey managers on your phone.
IMPORTANT: On Android, if this is your first time using a third-party passkey manager, the OS may not immediately display it in the menu. After you've set Cerby as a provider and used it before, it will appear more readily as a pre-selected option or as a direct alternative in the menu.
Select the Cerby option.
Tap the Continue button. The phone’s biometric verification, face ID or Touch ID on iOS, and face lock or fingerprint recognition on Android is activated.
If the verification is successful, the Create Passkey screen is displayed.
If you didn’t turn on the Biometrics Login feature for the Cerby mobile app previously, the Turn on Face ID to unlock Passkeys screen is displayed. In this case, ensure to turn on the feature to continue.
Select if you want to add the passkey to a new or existing account:
For an existing account
Select the account in the Update existing account section of the Create passkey screen.
For a new account (available for iOS only)
Select the account in the Create new item for <app name> section. The Create Account screen is displayed.
Fill in the information about the new account.
IMPORTANT: Ensure the username is unique, meaning two accounts cannot have the same username.
Tap the Save option. A success message is displayed on the screen.
Now you are done.
Refer to the following video to watch the passkey creation process for iOS:
Refer to the following video to watch the passkey creation process for Android:
The next time you log in to the account, you can use the passkey you created. For more information, read the article Log in to an account using a passkey with the Cerby mobile app.