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Delete an account

This article describes how to delete an account from Cerby.

Cerby Team avatar
Written by Cerby Team
Updated this week

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, and Guest Users

  • Account Owners

  • Supported using the Cerby web app

As an account Owner, you can delete an account when you no longer need to keep it saved in your Cerby workspace.

To delete an account from Cerby, you must complete the following steps:

  1. Log in to your Cerby workspace.

  2. Click the corresponding account card. The account details page is displayed.

  3. Expand the Emergency controls section located at the bottom of the page.

  4. Click the Remove account button in the Remove the account from Cerby section.

    • TIP: You can also access the Remove account option by completing the following steps:

      1. Click the More options () icon that appears when hovering over the corresponding account card. A drop-down menu is displayed.

      2. Select the Delete from Cerby option.

    The Delete <your-account-name> account page is displayed.

  5. Select the reason why you want to delete the account from the Why are you deleting your account? drop-down menu.

  6. Take action on your account before deleting it:

    • Choose what to do with the multi-factor authentication (MFA) setup if it is turned on and managed by Cerby as an authenticator app:

      • Select the Keep my account secure option to keep MFA turned on and managed by Cerby.
        Verification codes will be accessible through the account details page of the deleted account.

      • Select the Reset account settings option to turn off and delete the MFA setup from Cerby automatically. IMPORTANT: This feature is only available for managed apps with the supported automated task.

      • Click the View QR code button to configure another authenticator app so you don’t lose access to your account. The Confirm your identity dialog box is displayed.

        1. Confirm your identity by using one of Cerby's multi-factor authentication methods. A dialog box is displayed with a QR code.

        2. Set up MFA with another authenticator app by scanning the QR code or copying and pasting the TOTP secret key.

    • You can view the account’s password by completing the following steps:

      • Click the View Password button. The Confirm your identity to continue dialog box is displayed.

      • Confirm your identity by using one of Cerby's multi-factor authentication methods. The View Password dialog box is displayed.

        1. Click the View () button to show the password.

        2. Click the Copy () button to copy the password to the clipboard. You can paste it in a safe place.

      • Click the Done button to close the dialog box.

  7. Click the Delete account button. The page closes, and a success message box and the account details page are displayed.

Now you are done.

Important considerations

The following are important considerations about this feature:

  • Cerby keeps the account details and activity log stored for security, compliance, and auditing purposes.

  • Account Owners can still restore the account. For instructions, read the article Restore a deleted account.

  • Users, guest users, and team members who had shared access to the account as Collaborators lose access.

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