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Delete an account

This article describes how to delete an account from Cerby.

Cerby Team avatar
Written by Cerby Team
Updated over a week ago

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, and Guest Users

  • Account Owners

  • Supported using the Cerby web app

To delete an account from Cerby, you must complete the following steps:

  1. Log in to your Cerby workspace.

  2. Click the corresponding account card. The account details page is displayed.

  3. Expand the Emergency controls section located at the bottom of the page.

  4. Click the Remove account button in the Remove the account from Cerby section.

    • TIP: You can also access the Remove account option by completing the following steps:

      1. Click the More options () icon that appears when hovering over the corresponding account card. A drop-down menu is displayed.

      2. Select the Delete from Cerby option.

    The Delete <your-account-name> account page is displayed.

  5. Select the reason why you want to delete the account from the Why are you deleting your account? drop-down menu.

  6. Read the outcomes of deleting the account.

    • You can view the account’s password by completing the following steps:

      1. Click the View Password button. The Confirm your identity to continue dialog box is displayed.

      2. Confirm your identity by using one of Cerby's multi-factor authentication methods. The View Password dialog box is displayed.

        • Click the View () button. The password is revealed.

        • Click the Copy () button. The password is copied to the clipboard. You can paste it in a safe place.

    • Click the Done button to close the dialog box.

  7. Click the Delete account button. The page closes, and a success message box and the account details page are displayed.

Now you are done.

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