Who can use this feature?
Business hub Owners and Managers
Only supported using the Cerby web app
As a business hub Owner or Manager, you can view the status of your business hub integration directly in the Business Hubs page.
When you connect the first business hub in your workspace for an external app, Cerby runs a validation to confirm that the integration is correctly configured and working in your environment. After validation, the integration status might change over time due to account misconfigurations or changes in the external app.
In any case, viewing the status helps you quickly determine if the integration is working correctly, if it requires your attention, or if Cerby is actively addressing an issue.
To view the status of your business hub integration, you must complete the following steps:
Log in to your corresponding Cerby workspace.
Select the Business Hubs option from the left menu. The Business Hubs page is displayed with a table of integrations and a column indicating their status, as shown in Figure 1.
Figure 1. The Business Hubs page in the Cerby web app dashboard
You can see your integration status under the Status column. The following are the possible statuses:
Under validation: The business hub has been successfully connected to an external app, and Cerby is currently validating if the integration works correctly in your environment.
NOTE: This status appears while Cerby completes the validation for a business hub. After validation is completed, subsequent business hubs for the same application will not enter this status.Under review by Cerby: Cerby is currently reviewing and addressing issues identified during validation.
Review configuration: Cerby has detected a configuration issue in this business hub that prevents it from completing its tasks. The integration Owner must address the misconfiguration.
Review service account: Cerby has detected a configuration issue with the service account that prevents it from completing its tasks. The integration Owner must address the misconfiguration caused by any of the following reasons:
The service account’s login credentials are incorrect.
Cerby-managed MFA is not turned on for the account.
Requires sync: Cerby has detected that the data for this business hub is outdated. The integration Owner must perform a manual data sync.
Healthy: The business hub integration is working correctly, and the data for this business hub is up to date.
Now you are done.