Who can use this feature?
Workspace Owners, Super Admins, Admins, and Users
Account Owners
Only supported using the Cerby web app
As an account Owner, you can securely save in Cerby the backup or recovery codes of your accounts after turning on multi-factor authentication (MFA).
These single-use codes help you log in to your apps or recover access when your primary MFA method is unavailable. When supported by the app, Cerby recommends that you always save the backup or recovery codes, especially when Cerby manages MFA:
You avoid using insecure and easy-to-lose storage methods, such as text files or physical notes.
You can prevent business continuity risks, as other account Owners with shared access to the account can view the codes.
Cerby encrypts these codes as it does with other sensitive data, and they are associated with the account, not an individual or a device.
NOTE: Take the following into consideration when saving backup or recovery codes in Cerby:
Not all apps support these codes.
You can save the codes any time after turning on MFA; however, Cerby recommends that you do it right after completing the MFA setup.
If your app only displays the codes in the mobile app, you must enter the codes manually in the Cerby web app.
To save the backup or recovery codes of your account, you must complete the following steps:
Log in to your account through the app’s login page.
Navigate to the MFA page in your app settings.
Look for the backup or recovery codes option. Commonly, the apps display a list of single-use codes.
Copy the codes.
Log in to your Cerby workspace in a separate browser tab.
Click the corresponding account card. The account details page is displayed with the Settings tab activated.
Expand the Emergency controls section at the bottom of the account details page.
Click the Add codes button. The Add MFA Backup Codes dialog box is displayed.
Paste the codes in the MFA Backup Codes field.
Click the Save Codes button. The dialog box closes, and a success message is displayed.
Now you are done.