The Cerby platform has a central feature that enables users to automatically turn on two-factor authentication (2FA) for their accounts with service providers. This feature adds an extra layer of security to authentication processes.
However, not all service providers support automation for turning on 2FA from Cerby. In these cases, users must manually configure 2FA in the platforms of their service providers.
This article describes the steps to configure 2FA in TikTok manually using a Cerby-managed phone number and email address.
Requirements
The following are the requirements to turn on 2FA in TikTok:
An account in Cerby with an Account Owner role.
A TikTok account onboarded in Cerby.
An active account in TikTok.
The TikTok mobile application installed on your mobile phone.
IMPORTANT: You cannot configure 2FA in TikTok using a browser; you must use the TikTok mobile application. However, to create and configure a Cerby-managed email address and phone number, use a browser on your desktop computer or laptop.
Turning on 2FA in TikTok
To configure 2FA in TikTok, you must complete two main steps from the TikTok mobile application:
The following sections describe each main step.
1. Link verification methods
Depending on how you signed up for a TikTok account, you may have already configured a phone number or email address, or even turned on 2FA. Regardless of what you have configured, you must link first these verification methods to a Cerby-managed phone number and email address before turning on 2FA.
To link the verification methods, complete the following steps:
Open the TikTok application on your mobile phone with your account.
Tap the Profile button located at the right in the bottom navigation drawer. A screen with your profile is displayed.
Tap the Menu icon located at the top right of the screen. A drop-down menu is displayed.
Tap the Settings and privacy option from the list. The Settings and privacy screen is displayed.
Tap the Account button located in the Account section. The Account screen is displayed.
Tap the Account information button. The Account information screen is displayed with the Phone number and Email fields. Depending on the values of these fields, you must complete one or both of the following steps:
Link a new verification method. It applies when the Phone number or Email fields, or both, don’t display any value.
Change a verification method. It applies when the Phone number or Email fields, or both, display their corresponding value and this value is not a Cerby-managed phone number or email address.
The following sections describe the steps of each alternative.
Link a new verification method
To link a new verification method, you must complete different steps from the Account information screen of the TikTok mobile application depending on the field with the missing value:
The following sections describe the steps to link each verification method.
Phone number
To link a Cerby-managed phone number as a verification method, complete the following steps:
Tap the Phone number field. The Enter phone number screen is displayed.
Select the United States option from the Select country/region drop-down list.
NOTE: Currently, Cerby only supports phone numbers in the United States of America.
Enter the phone number provided by Cerby in the Phone number field. TikTok uses this phone number to recover your password and send a verification code. To create a phone number managed by Cerby, follow the Create a Cerby-managed phone number or email address instructions.
Tap the Send code button. The Enter 6-digit code screen is displayed.
Enter the verification code. This code is sent by TikTok to the phone number you have created in Cerby. To retrieve the code, follow the Retrieve the verification code from Cerby instructions.
The Enter 6-digit code screen closes automatically when you enter the verification code, and the Manage account screen is displayed with a success message.
To link a Cerby-managed email address as a verification method, complete the following steps:
Tap the Email field. The Enter email address screen is displayed.
Enter the email address provided by Cerby in the Email address field. TikTok uses this email to send a verification code. To create an email address managed by Cerby, follow the Create a Cerby-managed phone number or email address instructions.
Tap the Send code button. The Enter 6-digit code screen is displayed.
Enter the verification code. This code is sent by TikTok to the email address you have created in Cerby. To retrieve the code, follow the Retrieve the verification code from Cerby instructions.
The Enter 6-digit code screen of the TikTok application closes automatically when you enter the verification code, and the Your email was added screen is displayed with a success message.
Tap the No thanks button. The Your email was added screen closes, and the Manage account screen is displayed.
Change a verification method
To change a verification method, you must complete different steps from the Account information screen of the TikTok mobile application depending on the field with a configured value:
The following sections describe the steps to change each verification method.
Phone number
To change the configured phone number to a Cerby-managed phone number as a verification method, complete the following steps:
Tap the Phone number field. A dialog box is displayed.
Tap the Change phone button. The Verify your identity menu is displayed at the bottom of the screen.
Click the Use phone number button. The Enter 6-digit code screen is displayed.
Enter the verification code sent via SMS to the configured phone number. The Enter 6-digit code screen closes automatically when you enter the code, and the Enter new phone number screen is displayed.
Select the United States option from the Select country/region drop-down list.
NOTE: Currently, Cerby only supports phone numbers in the United States of America.
Enter the phone number provided by Cerby in the Phone number field. TikTok uses this phone number to recover your password and send a verification code. To create a phone number managed by Cerby, follow the Create a Cerby-managed phone number or email address instructions.
Tap the Send code button. The Enter 6-digit code screen is displayed.
Enter the verification code. This code is sent by TikTok to the phone number you have created in Cerby. To retrieve the code, follow the Retrieve the verification code from Cerby instructions.
The Enter 6-digit code screen closes automatically when you enter the verification code, and the Manage account screen is displayed with a success message.
To change the configured email address to a Cerby-managed email address as a verification method, complete the following steps:
Tap the Email field. A dialog box is displayed.
Tap the Change email button. The Enter 6-digit code screen is displayed.
Enter the verification code sent to the configured email address. The Enter 6-digit code screen closes automatically when you enter the code, and the Change email address screen is displayed.
Enter the email address provided by Cerby in the Email address field. TikTok uses this email to send a verification code. To create an email address managed by Cerby, follow the Create a Cerby-managed phone number or email address instructions.
Tap the Send code button. The Enter 6-digit code screen is displayed.
Enter the verification code. This code is sent by TikTok to the email address you have created in Cerby. To retrieve the code, follow the Retrieve the verification code from Cerby instructions.
The Enter 6-digit code screen of the TikTok application closes automatically when you enter the verification code, and the Your email was added screen is displayed with a success message.
Tap the No thanks button. The Your email was added screen closes, and the Manage account screen is displayed.
2. Turn on 2FA
To turn on 2FA, complete the following steps:
Open the TikTok application on your mobile phone with your account.
Tap the Profile button located at the right in the bottom navigation drawer. A screen with your profile is displayed.
Tap the Menu icon located at the top right of the screen. A drop-down menu is displayed.
Tap the Settings and privacy option from the list. The Settings and privacy screen is displayed.
Tap the Security button located in the Account section. The Security screen is displayed with the 2-step verification option with an “Off” status.
NOTE: If you have already turned on 2FA, the 2-step verification option is displayed with an “On” status. In this case, you are done.
Tap the 2-step verification button. The 2-step verification screen is displayed. You are prompted to select at least two verification methods to turn on 2FA.
Enable the SMS and Email options. The Turn on button is enabled when you select both options.
Tap the Turn on button. The 2-step verification screen displays a success message.
Now you are done.
Create a Cerby-managed phone number or email address
To create a phone number or email address managed by Cerby, complete the following steps from the Cerby web application:
Log in to your corresponding Cerby workspace in a browser.
Click the Settings icon of the corresponding TikTok account card. The account details page is displayed with the Settings tab activated.
You must complete different steps depending on the verification method you want Cerby to provide:
The following sections describe the steps for each alternative.
Create a phone number
To create a phone number, complete the following steps from the Settings tab:
Activate the Create Phone Number switch located in the CONTACT CREATION section. The Cerby-generated Phone Number dialog box is displayed with a phone number in the Cerby-generated phone number field.
Select the “I will add the phone number to TikTok account setting” option. The Create Phone Number button is enabled.
Click the Create Phone Number button. The dialog box closes, and a success message box is displayed. The new phone number is displayed in the Details section.
IMPORTANT: Make sure you complete steps 2 and 3; if you omit them, Cerby will not create the phone number. Therefore, if you copy the phone number and configure it in TikTok, you will never be able to receive any verification code.
TIP: Keep your Cerby workspace open because you need it to retrieve the verification code from the Shared Inbox.
Create an Email Address
To create an email address, complete the following steps from the Settings tab:
Activate the Create Email Address switch located in the CONTACT CREATION section. The Add a Cerby managed email dialog box is displayed.
Click the Protect my email address button. A success message is displayed.
Click the Set up email address button. The Auto-forward messages dialog box is displayed.
Click the Skip button. The Update email address on <account name> dialog box is displayed.
Click the Confirm button. The dialog box closes, and a success message box is displayed. The new email address is displayed in the Details section.
TIP: Keep your Cerby workspace open because you need it to retrieve the verification code from the Shared Inbox.
Retrieve the verification code from Cerby
To retrieve the verification code from Cerby, whether it was sent by TikTok via SMS or email, complete the following steps:
Open your Cerby workspace in the browser.
Click the Shared Inbox button in the left-side navigation drawer. The Shared Inbox view is displayed with a table of messages. The verification code is displayed in the Message column of the corresponding TikTok SMS or email message.
Turn off 2FA
When you have 2FA turned on but you need to unlink the email address to perform a swap email automation workflow from Cerby, you must turn off 2FA in TikTok manually.
To turn off 2FA, complete the following steps:
Open the TikTok application on your mobile phone with your account.
Tap the Profile button located at the right in the bottom navigation drawer. A screen with your profile is displayed.
Tap the Menu icon located at the top right of the screen. A drop-down menu is displayed.
Tap the Settings and privacy option from the list. The Settings and privacy screen is displayed.
Tap the Security button located in the Account section. The Security screen is displayed with the 2-step verification option with an “On” status.
Tap the 2-step verification button. The 2-step verification screen is displayed.
Tap the Turn off button. The Turn off 2-step verification? dialog box is displayed.
Tap the Turn off button. The Enter password screen is displayed.
Enter your password in the text field.
Tap the Next button. The 2-step verification screen is displayed with the “2-step verification turned off” message.