This article helps you fix the most common issues with accessing and managing your X (Twitter) account through Cerby.

The following are the most common issues:

The following sections describe each issue and, if applicable, the proposed solution.

When an X account added to Cerby doesn’t have two-factor authentication (2FA) turned on, X displays a dialog box that prompts you to enter a verification code when you try to log in automatically from Cerby, as shown in Figure 1.

With this dialog box, X validates the login attempt by sending a verification code to the registered email address and verifying the location of the login attempt.

When Cerby does not manage the email address, we cannot enter the verification code automatically, and the automation workflow is interrupted. Therefore, you cannot log in unless you retrieve the verification code from the registered email address.

To solve the login attempt prompt, Cerby recommends using a Cerby-managed email address so that we can enter the verification code automatically. This code is sent to and retrieved from your Shared Inbox in Cerby.

For instructions on configuring a Cerby-managed email address, see the How to add a Cerby-managed email or phone number to your account video in our Help Center.

X is one of the apps supported by Cerby with an automation workflow to turn on two-factor authentication (2FA) by simply activating a switch in the Settings tab of your account details page. Through this automation, Cerby is configured as an authenticator app.

To execute the workflow successfully, you must have created and configured a Cerby-managed email address in your X account to receive verification codes. If your business needs prevent you from using a Cerby-managed email address, you can turn on 2FA manually.

You can go through this manual configuration with your web browser or the X mobile app. However, Cerby recommends using your web browser on a computer so you can scan the QR code displayed on the screen with your Cerby mobile app.

To turn on 2FA manually, follow the instructions in the video How to turn on 2FA manually for your accounts or the article How to use two-factor authentication in the X Help Center.

After turning on 2FA and configuring Cerby as an authenticator app, your logging-in experience improves. Verification codes are automatically distributed to all account members and auto-filled when they log in to X from Cerby as follows:

The Cerby mobile app helps you easily log in to your apps by autofilling the credentials of the X account you added to Cerby. Just open the login screen of the X app on your mobile phone and use autofill on every input field according to your operating system (iOS or Android).

When 2FA is on, you may have to enter a verification code in an additional screen after autofilling your credentials. Perform the following actions to retrieve the code according to your verification method:

For more information on the logging-in process, see the video How to log in to your accounts using the Cerby mobile app.

Cerby provides and manages securely generated phone numbers you can use for your X accounts and across your organization.

By managing this service, Cerby can improve the logging-in process for X by automatically filling your verification codes when 2FA is on with the phone number as a verification method. You can retrieve these codes from your Shared Inbox in Cerby.

However, X changed the way users update the phone number associated with their accounts by requesting them to send an SMS with a random code generated by X.

Given this scenario, Cerby stopped supporting phone numbers for X accounts. Accounts with an existing Cerby-managed phone number associated and configured in X will continue working as expected.

When you automatically swap the email address of your X account, X can take up to 24 hours to propagate the change. This situation occurs whether you change it automatically by creating a Cerby-managed email address or manually from your account settings on X.

X displays the email address field empty in your account settings during this time. Cerby recommends waiting until X updates the information. Then, you can continue making other configuration changes.

Sometimes, when you log in automatically to your X account from Cerby and have 2FA on, X shows an error indicating that the verification code is incorrect, even when it is correct.

If you encounter the invalid 2FA verification code error, Cerby recommends you to enter the verification code manually. Depending on the verification method you have configured in Cerby, retrieve the code from the Cerby extension, the Cerby mobile app, or the Shared Inbox in the Cerby web app.