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Suspicious login attempt

Cerby Team avatar
Written by Cerby Team
Updated over 2 months ago

When you log in automatically to an Instagram account from Cerby using a new device (computer or mobile phone) from a new location, Instagram displays the Suspicious Login Attempt dialog box or screen asking you to verify your identity, as shown in Figure 1.

Figure 1. Suspicious Login Attempt Dialog Box or Screen

NOTE: This behavior occurs whether you have multi-factor authentication (MFA) turned on or not. Also, it may happen when Cerby performs automated tasks, such as turning on MFA and rotating passwords.

In the dialog box or screen, Instagram asks you to verify your identity by sending a six-digit security code to the email address registered in the account.

Solution

To solve the login attempt prompt, click the Send Security Code button from the Suspicious Login Attempt dialog box or screen. You will receive a security code at the registered email address.

To retrieve the security code when you have a Cerby-managed email address, you must forward the email because the message in the Shared Inbox does not display the code.

Follow the instructions in the How to forward a message from your Cerby inbox article, and then open your email to copy the code.

To prevent the Suspicious Login Attempt dialog box or screen from being displayed in the future, Cerby recommends you turn on MFA with Cerby as an authenticator app and disable the login requests settings on Instagram. Complete the following steps:

  1. Turn on MFA manually. Follow the instructions in the How to turn on MFA in Instagram manually video.

    NOTE: If you have already turned on MFA with Cerby as an authenticator app, continue to step 2.

  2. Tap the Profile button with your picture or avatar that is located on the right in the bottom navigation drawer of the Instagram mobile app. The Edit profile screen is displayed.

  3. Tap the Menu icon located in the top right of the screen. A drop-down list is displayed.

  4. Tap the Settings button from the drop-down list. The Settings screen is displayed.

  5. Tap the Security button. The Security screen is displayed.

  6. Tap the Two-factor authentication button located in the Login security section. The Two-Factor Authentication screen is displayed with the Two-factor authentication is on section.

  7. Tap the Additional methods button in the How you get login codes section. The Additional methods screen is displayed.

  8. Deactivate the switch of the Login requests option.

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