Hi there, welcome to Cerby Suggest!

Thank you for choosing us to discover and manage rogue apps. We are a cybersecurity company focused on empowering you and your organization to manage and secure access to your apps.

Cerby Suggest is our app sprawl detection product, designed to recommend sanctioned apps when end users are about to sign up for a new app or service provider. The goal is to help you gain centralized visibility on the apps your employees need and use, and provide employees with more information at the decision-making point.

Our approach is unique because we address app sprawl at the moment of account creation. In contrast, other SaaS discovery tools detect accounts after they have persisted for some time, using methods such as email mining or financial record reviews.

In the following sections, we walk you through the basic information and characteristics of Cerby Suggest:

Cerby Suggest is a product built to help you detect app sprawl. By being connected to your systems and your identity provider (IdP), Cerby Suggest can guide end users into taking advantage of the licenses and seats of your organization’s sanctioned apps, therefore reducing the costs of unnecessary, unused, orphaned, or duplicate resources.

The process to request licenses or seats is guided and managed by Cerby and your IT team via custom-built integrations. For example, employees can raise IT service request tickets from Cerby Suggest through an integration with ServiceNow.

After receiving authorization to sign up for a SaaS app account, employees can add such an account to Cerby to streamline login and secure access with the two-factor authentication (2FA) managed by Cerby.

The following sections explain how we detect app sprawl, optimize your licenses and seats, and secure access to your accounts:

The Cerby platform is connected to your organization's systems via custom-built integrations. The goal is to retrieve the necessary data to identify app sprawl effectively, suggest users request existing licenses or seats for apps within the same category, and keep track of all the IT service request tickets.

Currently, the following integrations are available:

The following sections describe each integration.

The organization’s IT admins build and maintain an artifact that serves as the source of truth for the apps all users have been assigned to based on their role, department, and information technology service management (ITSM).

Cerby retrieves the information from this artifact to associate it with each user's Cerby account.

Cerby uses an application graph to identify and map the discovered SaaS apps based on their category or taxonomy. The goal is to provide users with accurate app suggestions according to the workspace policies and objectives.

An application graph refers to the apps sanctioned by an organization and the similar apps defined by Cerby and the organization.

The application graphs can be maintained in the following ways:

Cerby connects to ServiceNow to create the corresponding tickets to request SaaS licenses or seats from a user action. This integration provides IT admins with some or all of the following information to approve or deny the request:

Cerby connects to Slack and sends messages to provide IT admins visibility on the following:

To request new integrations, contact the Customer Support team by emailing support@cerby.com or sending a message through the help chat of the Cerby dashboard.

Cerby offers a discovery report to provide IT admins with greater visibility on where new logins and signups occur. With this information, IT admins can discover apps that may not be in scope by the organization, perform effective license management, and make decisions around security.

The report is available in the Discovery report view of Cerby dashboard, as shown in Figure 1.

The Cerby platform comprises two client apps that work together to provide you with the best experience as a Cerby Suggest user:

The Cerby web app is the interface that enables you to perform all the management actions on the accounts you save in Cerby and the users who belong to your workspace.

The following are the actions you can perform with the Cerby web app:

You can use any web browser to access the Cerby web app, and all of your interactions are through a dashboard displayed after logging in to your workspace, as shown in Figure 2.

Our Development team constantly updates our Cerby web app, meaning you always access the latest features and improvements.

The Cerby browser extension is an add-on for web browsers vital to the user experience of Cerby Suggest users. The extension is our app sprawl detection tool with the following features:

The following are the actions you can perform with the Cerby browser extension:

After logging in to your workspace with the Cerby browser extension, your interactions are through a popup and an inline menu, as shown in Figure 3 and Figure 4.

The Cerby browser extension can be installed from the browsers’ stores or distributed to all corporate computers via a Mobile Device Management (MDM) solution. You receive the latest version automatically each time the Development team pushes a new version.

The following web browsers are supported for MacOS and Windows computers:

Now that you know the basic concepts of Cerby Suggest, get to know more of the actions end users can perform with Cerby Suggest in the Get started as a Cerby Suggest user article.

With Teams, you can simplify user and access management through Cerby. This feature helps you and your company support groups of users assigned to items and automatically change the Cerby role and user account provisioning to all group members.

The following are the options to create teams in Cerby:

You can manage all your teams through the Teams view, as shown in Figure 6.

To add and manage a team, follow the instructions in the article How to use Teams. You can also see the video How to add a self-managed team.