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Re-assign the app members’ user accounts
Re-assign the app members’ user accounts

This article describes how to re-assign the user account you have connected to your seat-based and paid social apps.

Cerby Team avatar
Written by Cerby Team
Updated over 9 months ago

Who can use this feature?

  • App integration Owners

  • Available to Cerby Automate

  • Only supported using the Cerby web app

As an app integration Owner, you can re-assign a user account for your seat-based and paid social apps to a different Cerby account. To do so, you must complete the following steps:

  1. Log in to your corresponding Cerby workspace.

  2. Select the Apps option from the left navigation drawer. The Apps view is displayed.

  3. Click the Settings icon of the corresponding app card. The app details page is displayed with the Settings tab activated.

  4. Activate the Members tab.

  5. Click the More options icon of the corresponding user. A drop-down list is displayed.

  6. Select the Re-assign account option. The Re-assign account dialog box is displayed.

  7. Click the Re-assign button. The dialog box closes, and a success message box is displayed. The user is moved to the Unmatched users tab.

  8. Complete the following steps from the article Connect an App:

    1. Manage unmatched users

    2. Accept invites and connect user accounts to Cerby

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