The following sections contain instructions to troubleshoot issues in case automation tasks fail or if you must perform changes manually in the app that you connect to Cerby:
Invite new app members manually
If the automation task to invite a user to join the app fails, as part of the process described in the article Invite new app members, you must send the invites manually in the seat-based or paid social app. To do so, you must complete the following steps:
Log in to your app with your admin account.
Access your user permissions or collaboration space settings.
Send an invitation to the corresponding user.
Remove app members manually
If the automation task to remove an app member fails or the app member is deprovisioned from your Cerby workspace via your identity provider, you must remove the corresponding app member manually in the seat-based or paid social app. To do so, you must complete the following steps:
Log in to your app with your admin account.
Access your user management or collaboration space settings.
Remove the corresponding user.
Complete the steps from the article Check for updates in your app and apply report to identify and import the latest user changes to Cerby.
Update app members’ roles manually
If the automation task to update an app member’s role fails, you must change their user roles manually in the seat-based or paid social app. To do so, you must complete the following steps:
Log in to your app with your admin account.
Access your user management or collaboration space settings.
Change the corresponding user role.
Complete the steps from the article Check for updates in your app and apply report to identify and import the latest role changes to Cerby.