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Update a user's role on an account

This article describes how to update the role of other workspace users on your accounts.

Cerby Team avatar
Written by Cerby Team
Updated over 3 weeks ago

Who can use this feature?

  • Workspace Owners, Super Admins, Admins, Users, and Guest Users

  • Account Owners

  • Only supported using the Cerby web app and the Cerby mobile app

As an account Owner, you can update the role of other workspace users on your accounts.

IMPORTANT: You can only update a user’s role if shared access is via a direct grant to the account or a collection to which you have the Owner role. You can identify this access under the Shared via column.

To update a user’s role on an account, you must complete the following steps:

  1. Log in to your corresponding Cerby workspace.

  2. Click the corresponding account card. The account details page is displayed with the General tab activated.

  3. Activate the Users tab. The User Overview section is displayed with a table of users with shared access to the account.

    IMPORTANT: Users who have received shared access to the account multiple times appear with the Information () icon next to their Cerby role.

  4. Click the user’s current role under the Cerby role column. A side drawer is displayed with the current role of the user and a list of the different role assignments they have been granted on the account.

  5. Select the user’s new role from the Role drop-down.

    • Account Owner: Users can share access and manage the account configuration.

    • Account Manager: Users can log in and request access to share the account with other users.

    1. Account Collaborator: Users can only log in to the account.

  6. Click the Apply button. A success message box is displayed.

Now you are done.

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