Log in with emergency access
This article describes how to log in to your Cerby workspace with emergency access when your identity provider is unavailable.
As a workspace member assigned to emergency access, you can log in to your Cerby workspace with a registered security key if your identity provider is unavailable. An emergency access login bypasses your identity provider entirely, so you can regain access to your workspace during an outage without waiting for your identity provider to recover.
Requirements
This procedure requires the following:
At least one registered security key. See Register a security key for emergency access.
The emergency access login link for your workspace, obtained from your IT team or Cerby Support
The FIDO2 or WebAuthn security key you registered, and a browser and device that support it
Log in with emergency access
To log in with emergency access, you must complete the following steps:
Open the emergency access login link for your workspace in a supported browser. The Cerby Emergency Access page is displayed.
Enter your email address in the Work email field.
Click the Continue with security key button. Follow the prompts from your browser or device to verify your identity with your registered security key.
A success message is displayed, and Cerby takes you to your dashboard.
An emergency access session lasts up to thirty minutes and cannot be extended. When it expires, log in again with your security key. During an emergency access session, you cannot assign, enroll, or remove emergency access for any user.
Now you are done.
Related articles
Setup guides:
Troubleshooting:
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