# Troubleshooting

- [Business hubs](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/business-hubs.md): Troubleshooting guides for business hub issues in Cerby.
- [Troubleshooting business hubs](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/business-hubs/troubleshooting-business-hubs.md): This article describes how to troubleshoot the most common issues with failed tasks of a business hub.
- [Troubleshooting: Manually Removing Users from Business Center Accounts](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/business-hubs/troubleshooting-manually-removing-users-from-business-center-accounts.md): This article describes how to manually remove users from business center accounts to deprovision them successfully.
- [Troubleshooting: JetBrains license assignment issues when using Okta push groups](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/business-hubs/troubleshooting-jetbrains-license-assignment-issues-when-using-okta-push-groups.md): This article describes how to troubleshoot JetBrains license assignment issues when using Okta push groups.
- [Cerby browser extension](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-browser-extension.md): Troubleshooting guides for the Cerby browser extension.
- [Troubleshooting: The Cerby icon for the inline menu is not displayed](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-browser-extension/troubleshooting-the-cerby-icon-for-the-inline-menu-is-not-displayed.md): This article describes how to open the inline menu of the Cerby browser extension when the input fields of a login page are not identified.
- [Troubleshooting: "Try going manual" message](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-browser-extension/troubleshooting-try-going-manual-message.md): This article describes how to log in manually to your account when the Cerby browser extension cannot complete the automatic login.
- [Cerby mobile app](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-mobile-app.md): Troubleshooting guides for the Cerby mobile app.
- [Troubleshooting: Older operating systems no longer supported by the Cerby mobile app](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-mobile-app/troubleshooting-older-operating-systems-no-longer-supported-by-the-cerby-mobile-app.md): This article describes how to troubleshoot the issues with old operating system versions no longer supported by the Cerby mobile app.
- [Cerby web app](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-web-app.md): Troubleshooting guides for the Cerby web app.
- [Perform a hard refresh on a web page](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/cerby-web-app/perform-a-hard-refresh-on-a-web-page.md): This article describes how to perform a hard refresh of a web page, depending on the browser you are using.
- [Extended account access](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/extended-account-access.md): Troubleshooting guides for extended account access issues in Cerby.
- [Troubleshooting Extended account access](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/extended-account-access/troubleshooting-extended-account-access.md): This article describes how to troubleshoot the most common issues with the accounts you sync and extend to Okta.
- [Google Workspace](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/google-workspace.md): Troubleshooting guides for Google Workspace integration issues in Cerby.
- [Troubleshooting: "Member not found" Message When Sharing Access to Members of Your Google Directory](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/google-workspace/troubleshooting-member-not-found-message-when-sharing-access-to-members-of-your-google-directory.md): This article describes how to troubleshoot the “Member not found” message.
- [Instagram](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/instagram.md): Troubleshooting guides for common Instagram issues in Cerby.
- [Troubleshooting: Common issues with Instagram](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/instagram/troubleshooting-common-issues-with-instagram.md): This article describes how to troubleshoot the most common issues with accessing and managing your Instagram account through Cerby.
- [Suspicious login attempt](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/instagram/suspicious-login-attempt.md)
- [Unable to access settings when turning on MFA](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/instagram/unable-to-access-settings-when-turning-on-mfa.md)
- [Item importer](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/item-importer.md): Troubleshooting guides and FAQs for the Password Manager Importer.
- [Password Manager Importer troubleshooting and FAQs](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/item-importer/password-manager-importer-troubleshooting-and-faqs.md): This article helps you solve issues and find quick answers to your questions when importing items from LastPass to Cerby.
- [Session transfer](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/session-transfer.md): Troubleshooting guides for session transfer issues in Cerby.
- [Troubleshooting: Expired session](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/session-transfer/troubleshooting-expired-session.md): This article describes why sessions expire and how to identify and fix an expired session in Cerby.
- [TikTok](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/tiktok.md): Troubleshooting guides for common TikTok issues in Cerby.
- [Troubleshooting: Common issues with TikTok](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/tiktok/troubleshooting-common-issues-with-tiktok.md): This article describes how to troubleshoot the most common issues with accessing and managing your TikTok account through Cerby.
- [Not receiving codes in the Shared Inbox](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/tiktok/not-receiving-codes-in-the-shared-inbox.md)
- [X (Twitter)](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/x-twitter.md): Troubleshooting guides for common X (Twitter) issues in Cerby.
- [Troubleshooting: Common issues with X (Twitter)](https://help.cerby.com/tips-and-troubleshooting/troubleshooting/x-twitter/troubleshooting-common-issues-with-x-twitter.md): This article describes how to troubleshoot the most common issues with accessing and managing your X (Twitter) account through Cerby.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.cerby.com/tips-and-troubleshooting/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
