Troubleshooting: "Try going manual" message

This article describes how to log in manually to your account when the Cerby browser extension cannot complete the automatic login.

When the Cerby browser extension cannot complete the automatic login flow for your account in your web browser, an in-context alert may display the following message: “Try going manual,” as shown in Figure 1.

Figure 1. “Try going manual” message in the in-context alerts of the Cerby browser extension

To solve this issue, close the in-context alert and log in manually to your account by filling each input field with the help from the Cerby browser extension as follows:

1. Open the Cerby browser extension popup.

2. Search for the account.

3. Click the View Details button that is displayed by hovering over the right arrow of the corresponding account card, as shown in Figure 2. The account details page is displayed in the popup.

   

   Figure 2. View Details button of an account card in the Cerby browser extension popup
4. Click the corresponding Copy icon of the Username and Password fields that you need to fill in. The field content is copied to the clipboard.

5. Paste the content in the corresponding fields of the login page that was left open.

6. Click the Log in or Sign in button.

7. Enter the verification code if multi-factor authentication (MFA) is turned on. NOTE: When Cerby manages the verification methods for MFA (email address, phone number, and authenticator app), copy the code from the Cerby browser extension as follows:

8. Open the Cerby browser extension popup. The account details page is displayed in the popup.

9. Click the Inbox icon in the MFA Code field. The inbox page of the account is displayed in the popup with the Verification codes and Recently received codes sections.

10. Click the Copy icon of the corresponding verification method. The code is copied to the clipboard.

11. Paste the code in the corresponding field of the login page that was left open.

12. Click the corresponding button to complete the login.

Now you are done.