# \[Video] How to add a managed account *** ## Key concepts * Do not trigger automation until Cerby manages at least two “factors” for an account. One factor is always the password. * Other factors include the email, phone number, or two-factor itself (via the Cerby Authenticator app, a Cerby-managed email, or Cerby-managed phone). {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.cerby.com/tips-and-troubleshooting/video-gallery/accounts/video-how-to-add-a-managed-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.