# \[Video] How to add a service account with Cerby-managed second factors

## Key concepts

* Service accounts are accounts not intended for human use that enable Cerby to perform server-side automation tasks on your behalf. Usually, you assign admin access to these accounts in your apps to perform user and access management tasks.
* Cerby recommends generating and setting up second factors (email addresses and phone numbers) and turning on two-factor authentication managed by Cerby to secure your accounts, streamline your logging-in processes, ensure account access continuity, and comply with corporate security policies.
* In the Cerby platform, we use service accounts as follows:
* **Automation accounts** that you connect to an [App](https://help.cerby.com/setup-and-admin/identity-lifecycle-management-idlcm/business-hubs/managing-your-integrations/connect-a-business-hub-for-your-app) integration
* **Monitor accounts** that enable our app integrations to retrieve user data from the [native partner](https://help.cerby.com/getting-started/concepts/user-management/explore-partners#h-e7fa9c355c) of a paid social app, such as TikTok for Business or Pinterest Business
* When working with external collaborators who must create and set up service accounts on your behalf, you can share the account with them via a [public link](https://help.cerby.com/cerby-web-app/accounts/managing-access-to-your-accounts/share-items-with-external-users-via-a-link) so that they can copy the values they need to sign up.

{% embed url="<https://play.vidyard.com/RPXNnpzYxsvJsBhRebjpf3>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.cerby.com/tips-and-troubleshooting/video-gallery/accounts/video-how-to-add-a-service-account-with-cerby-managed-second-factors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.