Who can use this feature?
Workspace Owners, Super Admins, and Admins
Only supported using the Cerby web app
IMPORTANT: If you use local vaults, you must have already set up at least one trusted session on your devices. For instructions, read the article Set up trusted sessions on your devices
As a workspace Admin, you can generate a recovery key with a trusted device to initiate a vault recovery using an active key.
To initiate a vault recovery, you must complete the following steps:
Log in to your Cerby workspace using the Cerby web app.
Select the Settings option from the left navigation drawer. The Workspace Configuration page is displayed.
Activate the Privacy and security tab. A table with a list of vaults is displayed in the Vault management section.
Click the Settings (
) icon of the corresponding vault. The vault details page is displayed with the Settings tab activated.
Click the Recover vault button from the Emergency controls section. The Vault recovery dialog box is displayed.
Enter the recovery key in the Recovery key field.
Click the Recover vault button. The Store your new recovery key dialog box is displayed.
Write down the recovery key.
Select the Yes, I wrote this down option.
Click the Done button. The dialog box closes, a success message box is displayed, and an email message is sent.