Who can use this feature?
Workspace Owners, Super Admins, Admins, and Users
Only supported using the Cerby web app
As a user with any workspace role in Cerby, except Guest User and Login-Only, you can connect a business hub integration to centrally manage the users and assets of your TikTok Business Center.
When you connect the business hub, you become its Owner, and you can perform the following user and access management tasks through automated tasks or API calls executed by the Cerby agent:
Check for updates
Add users
Update user roles
Remove users
TIP: For more details about the automated tasks of a business hub, how it works, and the supported apps, read the article Explore Business Hubs. |
Additionally, you can perform the following actions to manage access to your TikTok Business Center for external collaborators:
Invite users to your workspace as guest users or local partners, with secure credentials provided and managed by Cerby.
Connect a native partner to your workspace to gain visibility into the partner’s users with shared access to the assets of your TikTok Business Center. For more information, read the article Connect a TikTok for Business native partner to Cerby.
This article provides instructions on how to connect a business hub for TikTok Business Center. For other app-specific articles and videos, review the Connecting business hubs for your apps and Connecting business hubs for your paid social apps collections in the Cerby Help Center.
Requirements
The following are the requirements to connect a business hub:
A Cerby workspace
A Cerby user account with the workspace Owner, Super Admin, Admin, or User role
A collaboration space (workspace, team, or dashboard) in TikTok Business Center
Groups configured in your identity provider (IdP) if you want to leverage automatic user provisioning and deprovisioning from your apps based on group assignment events. For more information, read the article Manage app members from your IdP
An automation account, meaning an active user account with a native Admin role in your TikTok Business Center to be used as a service account. For instructions and recommendations on how to create and configure this account, read the article Create a service account for your business hub
The user management and login method for your business hub identified to select the corresponding option when connecting your app. For more information, read the User management and login method section of the article Explore Business Hubs
A business ID. You can find the ID in the following ways:
In the address bar: When you are logged in to your TikTok Business Center, the ID is displayed in the address bar as part of the URL. It’s the number that comes after
org_id=. For example,8453921765042398123inhttps://business.tiktok.com/manage/overview?org_id=8453921765042398123. Copy the value and paste it when connecting the business hub.In the business settings: When you are logged in to your TikTok Business Center, select the Business setting option from the left menu. The ID is displayed in the Business Center Information section below the name of your business center, as shown in Figure 1.
Figure 1. ID in the Business Center Information section
Your browser must be configured to allow pop-ups. Follow the corresponding instructions to allow pop-ups:
Connect a business hub for TikTok Business Center
To connect a business hub for TikTok Business Center, you must complete the following main steps from the Cerby web app dashboard:
The following sections describe each main step.
1. Add a business hub and connect it to your TikTok Business Center
To add a business hub and connect it to your TikTok Business Center, you must complete the following steps:
IMPORTANT: Make sure you are logged in to your TikTok For Business account in a separate tab within the same web browser window. Cerby identifies this account to connect your TikTok Business Center to the Cerby Asset Manager through the App Authorization | TikTok For Business pop-up window in steps 5 and 6.
Log in to your corresponding Cerby workspace.
Select the Business Hubs option from the left menu. The Business Hubs page is displayed.
Click the Connect Business Hub button located at the top-right corner of the page. The Connect your Business Hubs to Cerby dialog box is displayed.
TIP: Select the Don’t show this again option to skip this step the next time you connect a new business hub.Click the Get started button. A wizard is displayed on the Select app page.
Select TikTok Business from the catalog. The Grant access to Cerby page is displayed on the wizard with the App Authorization | TikTok for Business pop-up window on top, as shown in Figure 2.
Figure 2. App Authorization | TikTok for Business pop-up window
Click the Confirm button. A success message is displayed, and the pop-up window closes automatically.
Click the Next button. The Enter app details page is displayed on the wizard.
Enter and select your app information in the corresponding fields:
Label in Cerby: It is the name to assign to your business hub in Cerby, and it will be displayed on the business hub card.
Business ID: It is the unique identifier of your TikTok Business Center. For instructions on how to find it, read the Requirements section.
Password: It is the password retrieved by Cerby when detecting your active session and granting access to the Cerby Asset Manager app.
IMPORTANT: Don’t change the prefilled value in this field.User management and login method: It is the way your users log in to the app and determines whether they must save their login credentials as a Cerby account connected to the business hub. You must select one of the following methods:
Single sign-on (SSO): Access is managed by your IdP, and users log in with SSO authentication. They are not asked to save their credentials in Cerby.
Username and password: Cerby manages account security and access, and users log in with their credentials after saving them in Cerby.
Click the Connect app button. The wizard closes, and a success message box is displayed.
The corresponding business hub is also displayed on the Business Hubs view.
The next step is 2. Check for updates to import users, roles, and assets to Cerby.
2. Check for updates to import users, roles, and assets to Cerby
To check for updates in your app to identify and import users, roles, and assets to Cerby, you must complete the following steps:
Select the Business Hubs option from the left menu. The Business Hubs page is displayed.
Click the More options (
) icon of the corresponding business hub card. A drop-down menu is displayed.
Select the Settings option from the menu. The business hub details page is displayed with the Settings tab activated.
Click the Sync button located at the top right of the page. A message box is displayed with information about the process.
NOTE: The check and import process may take a few minutes, depending on the number of users and assets, and because Cerby automatically matches users to their corresponding Cerby user accounts.Confirm that the automated task to check for updates has the “Completed” status by performing any of the following actions:
Click the More details button in the message box.
Select the Automation option from the left menu to open the Automation page with a list of automated tasks and their status.
NOTE: Cerby automatically performs daily checks for updates for all business hubs, but you can trigger them manually, as described in this section. For more instructions, read the article Sync your app users with your business hub.
The next step is 3. Connect your TikTok Business Center user account to the business hub.
3. Connect your TikTok Business Center user account to the business hub
To connect your TikTok Business Center user account to the business hub so Cerby can manage and protect it, you must complete the following steps:
Select the Accounts option from the left menu. The All accounts page is displayed.
Click the Log in button of the corresponding TikTok Business account card. The Connect your TikTok Business Account dialog box is displayed.
Enter the login credentials of your TikTok Business Center user account.
Click the Connect account button. The dialog box closes, and a success message box and a new account card are displayed.
The next step is 4. Auto-claim the Owner role in Cerby
4. Auto-claim the Owner role in Cerby
When your Cerby account has a different email than your TikTok profile, the integration does not automatically match the Owner role in Cerby with the Admin role in your TikTok Business Center. Therefore, you must manually claim ownership.
To claim the Owner role for your business hub, you must complete the following steps:
Select the Business Hubs option from the left menu. The Business Hubs page is displayed.
Click the More options (
) icon of the corresponding business hub card. A drop-down menu is displayed.
Select the View Members option from the menu. The business hub details page is displayed with the Users tab activated.
Activate the Unmatched users tab from the User Overview section.
Auto-claim the Owner role on the TikTok Business integration by performing the following actions:
Click the Match user button that is displayed when you hover over the corresponding user in the table. The Match user dialog box is displayed.
Enter your username or email address in the Match with search bar. A list of users that match your search is displayed.
Select the corresponding option from the list.
Click the Next button. The Select Cerby role dialog box is displayed.
Select the Owner option from the role drop-down list.
Click the Match user button. The dialog box closes, and a success message box is displayed.
NOTE: To verify that you have the correct roles, activate the Onboarded users tab from the User Overview section. The Owner and Admin roles must be displayed in the Cerby role and App access columns for your Cerby account.
The next step is 5. Manage unmatched users.
5. Manage unmatched users
During a check for updates, Cerby automatically matches app members to the Cerby user accounts that correspond to their email addresses, including existing guest users and local partners. Manual matching is required when apps don't provide email addresses and for app members using personal or external accounts that couldn’t be identified or are not in the corporate directory.
To view the status of the imported app members, you must complete the following steps:
Select the Business Hubs option from the left menu. The Business Hubs page is displayed.
Click the More options (
) icon of the corresponding business hub card. A drop-down menu is displayed.
Select the View Members option from the menu. The business hub details page is displayed with the Members tab activated.
App members are displayed in the following tabs of the User Overview section:Unmatched users: This tab displays the users who were not automatically matched.
Onboarded users: This tab displays the users matched to their Cerby user account.
Guest users: This tab displays the users who were matched to an existing Cerby user account, but don’t exist in the corporate directory, such as external collaborators.
For unmatched users, you can perform one of the following actions:
The following sections describe each action.
Match and invite users
To match users, you must complete the following steps from the Unmatched users tab of the business hub details page:
Click the Match user button of the corresponding user. The Match user dialog box is displayed.
Enter the username or email address of the user you want to match and invite in the Match with field. The user is displayed on a list.
Select the user from the list.
Click the Next button. The Select Cerby role dialog box is displayed.
Select the role to assign to the user on the business hub Cerby role drop-down menu:
Owner: This role enables sharing access and managing business hub settings in Cerby.
Collaborator: This role enables logging in to the app from Cerby only.
Click the Match user button. The dialog box closes, and a success message box is displayed. The user is moved to the Onboarded users tab.
Remove unmatched users
To remove unmatched users, you must complete the following steps from the Unmatched users tab of the business hub details page:
IMPORTANT: When removing an unmatched user, Cerby performs an automated task to revoke the user’s seat and permissions in your TikTok Business Center. |
Click the More options (
Select the Remove user option from the menu. The Remove user? dialog box is displayed.
Click the Remove user button. The dialog box closes, and a success message box is displayed. The user is removed from the app via an automated task.
Exempt unmatched users
Exempted users keep their user accounts or seats active in your app, but you cannot manage them through Cerby.
To exempt unmatched users, you must complete the following steps from the Unmatched users tab of the business hub details page:
Click the More options (
) icon of the corresponding user. A drop-down menu is displayed.
Select the Exempt user option from the menu. The exempt user dialog box is displayed.
Enter a reason for exempting the user in the Provide a reason field.
Click the Exempt member button. The dialog box closes, and a success message box is displayed. The user is moved to the Exempted users tab.
Use your business hub
The following are the supported features of business hubs you can use: